Accounts and Billing

How to reset your password?

To reset your password, you need to email us at support@smartagents.com or call our Support Team at 386-762-6534.

Refund Process

We process our refunds via Deluxe Echecks.  This allows us to send a check directly to your email which you can then print out and deposit. The email address is app@verifyvalid.com and the subject line will read “Renegade Agent Marketing has sent you a check #_____.” Here is a screen shot of what you will see in your […]

How do I cancel?

To cancel your account, you must submit your request via email or by speaking with our support team. Any Cancellation requests sent through chat or voicemail will not be processed. You can reach our billing department by Phone at 386-752-6534 or by email at support@smartagents.com. Cancellation requests received after business hours (8am-6pm EST) will be processed […]

Can I cancel and use the letters?

Our materials are copy written, which means you cannot cancel the service and continue to use our materials. To use the materials, you must be an active member in good standing.

How am I billed?

Our memberships are offered on a monthly basis as a month-to-month program with no contract. Membership may be cancelled at anytime.  Each month the account is active a payment is due for the services. The monthly charge is the only fee you pay to access our materials. 

How do I update or change my email address?

All of our systems are linked so if you need to change the email address on file, please contact our support team via LiveChat on the membership website, or send an email to support@smartagents.com requesting that your email be updated. Please provide us with both the current email and the new email, so we can take care of […]